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Terms and Conditions

See our terms and conditions

The use or contracting of services at Copykrea implies reading and acceptance of the following general conditions:

Acceptance and Availability of the General Conditions

These General Conditions regulate any legal relationship that arises from the contracting processes carried out between the users or clients of the website located at the url, property of eCommProjects Internet S.L..

By accepting these General Conditions, the client declares that he has the necessary legal capacity to contract in the country of which he is a national, being this age in Spain 18 years. If the client were a legal person, the natural person acting on his behalf declares, under his sole responsibility, to have the corresponding powers of representation.

The client expressly accepts the General Conditions from the moment he uses or contracts the service, being bound by them. This document can be printed and stored by clients at any time.

In the event that the user or client has any type of doubt regarding these General Conditions, eCommProjects Internet S.L. makes available the telephone number 19 069 409 and the email address [email protected] to contact us.

The user expressly agrees to make appropriate use of this website, not using any of the services offered by the merchant for, among others, any of the following purposes:

Applicable standards

The contracts entered into through this website will be subject to Directive 2011/83/EU, the amending Directive (EU) 2019/2161 and Council Directive 93/13/EEC of April 5, 1993, as well as the rest of the national regulations corresponding to the general contracting conditions, to the defense of consumers and users and to electronic commerce. Likewise, Regulation (EU) 2016/679, of April 27, General Data Protection and other regulations applicable to the matter, will apply. Also the regulation in relation to payment services and other applicable financial matters, as well as the regulations related to intellectual property rights.

Modification of the General Conditions

eCommProjects Internet S.L. may modify, without prior notice, these General Conditions in order to improve the services offered through the web, without in any case this modification may retroactively affect contracts already concluded.

With the publication of the General Conditions displayed on the website, said changes will be considered notified to customers or users.

Description of services

The characteristics of the services offered and marketed, through the web or by telephone, by Copykrea, are detailed in the configurator where each of them is included. Likewise, in the event that there is any specific condition in the contracting of any of these services, these will be specified and detailed in the section referring to the specific service.

Electronic contracting procedure

To place an order in Copykrea it will be necessary to carry out the following steps:

Please note that if you pay by debit or credit card, the charge will be made as soon as the purchase process is complete.


All prices listed in include VAT in force at the time of purchase.

In certain assessed cases, the exact price that will be charged to the customer may entail the payment of shipping costs, which are specified on our shipping conditions page (see here). Likewise, when viewing your basket once you have added a document and selected the characteristics of your order, the customer may have all the pertinent information regarding shipping costs. In the event of a discrepancy between the price indicated for shipping costs in the corresponding section of the website and that indicated at the time of finalizing the order in the cart, the price indicated at the end of the order (cart) always prevails.


In Copykrea you can only make prints that we can assume in our production center and, therefore, deliver within a reasonable time.

Regarding the forms, terms and shipping costs, what is reflected in the corresponding section of our website will be followed (see here).

From the company we will do everything possible so that the transport companies comply with the established deadlines. However, in the event that for reasons beyond the control of [[TIITULAR]] these are not fulfilled, in no case are we responsible for the delay and, therefore, shipping costs will not be refundable.

The order will be understood to have been delivered when the delivery note is signed in the courier company's systems.

We are not responsible for possible extra costs derived from customs.

Warranty and Returns

At Copykrea you will be able to claim the replacement or refund of your order within 30 calendar days of receipt of your order.

You will not be able to cancel or modify your order once production has started in our workshop.

For more information about our warranty and returns policy, click here

Use of the service and responsibilities

eCommProjects Internet S.L. does not guarantee the permanent availability of the services offered, being exonerated from any type of responsibility derived from possible damages and/or losses that could be caused, by way of example but not exclusive, due to errors or omissions in the contents, lack of availability, transmission of viruses or any other technologically damaging or damaging program or material that may affect your computer equipment as a result of the use of this web page. However, all the measures it deems pertinent will be adopted to avoid this type of situation as far as possible.

Likewise, eCommProjects Internet S.L. will not be responsible for any delay or breach of the obligations assumed, when it is due to force majeure, such as a strike, riot, terrorist attack, war, epidemic, fire, explosion, storm, flood, earthquake or any other natural disaster, etc.

eCommProjects Internet S.L. is not responsible for the actions or content of the orders made by its users or third parties that may violate intellectual and industrial property rights, business secrets, the right to honor, privacy and self-image, actions that involve unfair competition and / or illegal advertising, as well as the violation of the rest of the current regulations in any field. Similarly, eCommProjects Internet is not responsible, under any circumstances, for damages that may arise from the illegal or improper use of this website.

eCommProjects Internet S.L. You can refuse to print or reproduce content that in your opinion violates or may violate fundamental rights and public liberties, against intellectual property rights, whether or may be of a criminal, xenophobic, terrorist or discriminatory nature based on race, sex , religion or beliefs, that are of a pornographic nature, advocate violence, threaten youth or childhood, public order or safety or that, for any other reason, are not suitable for reproduction.

The user declares himself responsible for the documents he orders to print, declaring that he has the right of reproduction, copying and/or distribution, with full compliance with property rights intellectual and industrial rights of third parties, exempting eCommProjects Internet S.L. of any responsibility for violation of said rights.

eCommProjects Internet S.L. undertakes to keep confidentiality, not to disclose or market with the files/documents made available to the client for the execution of the order. The files will be destroyed within 90 days from the date the work was requested by the client or user.

Right of exclusion

Copykrea, without prior notice, reserves the right to deny or withdraw access to the portal to users or clients who do not comply with the General Conditions specified in this section.

Nullity and ineffectiveness of the Clauses

If any clause included in these General Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in all the rest, considering such provision, or the part thereof that is affected, for not being made.

Applicable regulations, conflict resolution and jurisdiction

The regulations applicable to this contract will be Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, for which eCommProjects Internet S.L. makes available to website users the online dispute resolution through the following link: (click here).

Presentation of Complaint Sheets

We have complaint forms available to customers, which can be requested physically at the company's registered office and presented at the registered office itself or online through the following link: (click here).