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Welcome to Copykrea

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Frequently Asked Questions

You have doubts? Here we solve them all
If you have encountered any problems or doubts when placing your order at Copykrea, don't worry, we will solve them for you here and if you still have any doubts, contact us and we will be happy to solve them for you.

Doubts about printing and finishes

  • DO YOU MAKE BINDINGS?

    Of course, the spiral finish is the most demanded due to the large number of possibilities it offers. You can choose the color of the cover, the back cover and the spiral from a wide variety of up to 16 shades that allow more than 900 different combinations for a completely personalized result. We also have other possibilities such as grouped finishing (loose pages), stapling, etc.

  • HOW QUALITY ARE THE PRINTS?

    At Copykrea we always use high-quality Premium paper and inks so that your copies have the best possible, sharp and professional finish.

  • WHAT PRINTING OPTIONS CAN I CHOOSE?

    Once you upload your files you can choose the type of printing you want: paper size and type, double-sided or single-sided printing, orientation, number of pages per sheet, number of copies and finishing.

  • DOES THE PRINTING OF EACH FILE BEGIN ON A NEW PAGE?

    Yes, each file or document starts printing on a new page.

  • CAN I BIND SEVERAL WORKS TOGETHER?

    Sure, we will bind your work as you send us.

  • CAN I PRINT WITHOUT BORDERS?

    It is not possible to print 'bleed' or without margins.

  • WHAT KIND OF PAPER DO YOU USE FOR PRINTING?

    We always use premium paper of the highest quality with FSC and Ecolabel certification. For our 80 and 100 g prints we use Navigator brand paper and for our 300 g prints we use ColorCopy brand paper.

  • WHAT IS THE MINIMUM NUMBER OF SHEETS I CAN SPIRAL BIND?

    There is no minimum number of sheets to bind.

  • WHAT IS THE MAXIMUM NUMBER OF SHEETS I CAN SPIRAL BIND?

    The maximum number of sheets (not pages) to be bound in a single volume is 450-500. Therefore, you should bear in mind that if your grouped documents exceed 450-500 sheets, the binding will be divided into more than one volume, always trying to make them as similar as possible and not to cut an issue in half.

  • HOW TO PREPARE THE DESIGN OF YOUR FILE TO GET THE BEST IMPRESSION?

    At Copykrea we do not edit or modify your documents, so they will arrive printed just as you have sent us the files. This means that you should leave a security margin free of information of at least 5 millimeters so that, in the event of being bound, the holes in the spiral do not pierce the text.

  • WHAT IS THE MAXIMUM NUMBER OF SHEETS I CAN STAPLE?

    The maximum number of sheets (not pages) that can be stapled together is 100. Therefore, please note that if your file exceeds this number, we will not be able to send them stapled together. As a tip, if you have more documents and you want them all to be stapled together, you can divide them into themes of 100 sheets.

  • WHAT IS THE MATERIAL AND THICKNESS OF THE COVERS USED IN THE BINDINGS?

    We have three types of lids: PVC, polypropylene and embossed cardboard. The transparent front cover is made of PVC and has a thickness of 0.3 mm and the translucent and coloured front covers are made of polypropylene and have a thickness of 0.45 mm. The back covers are made of embossed cardboard, which is 0.8 mm thick, and polypropylene, which is 0.45 mm thick.

Doubts about uploading files to the online configurator

  • I UPLOAD A FILE, BUT IT DOESN'T LOAD, IT STAYS LOADING ALL THE TIME:

    Most likely too big for our system, which only supports files up to 100 MB. But don't worry, everything has a solution! Since you can upload several files in the same order, we recommend that you split them to solve the problem. An advice? Dividing files into even pages will prevent blank pages from being printed in the middle of the job.

  • IN WHAT FORMAT DO I HAVE TO UPLOAD MY DOCUMENTS?

    You must upload your files in PDF format. In case you have them in another format you can use an online converter.

  • WHICH DEVICES CAN I PRINT FROM?

    You can send us your files from any device (mobile phone, tablet or computer) with internet access.

  • WHAT PRINT FORMATS DO YOU ACCEPT IN COPYKREA?

    The files can only be uploaded to the page in PDF format, but don't worry, because if you have them in any other format you can use an online converter.

  • WHY DO I GET AN ERROR UPLOADING A FILE?

    Surely, the file you are trying to upload to Copykrea is larger than 100 MB. Split it into multiple files and try again.

  • ONCE THE DOCUMENTS ARE UPLOADED, CAN I ORDER THEM?

    Yes, once uploaded, you can change their order and position them as you wish by using the cross icon and dragging them to the right or left. This way you can easily choose their arrangement.

  • IS THERE A SIZE LIMIT FOR UPLOADING FILES?

    Yes, our configurator only supports files up to 100 MB. Therefore, if your file weighs more, you only have to divide it into several to be able to upload it.

  • IS IT SAFE TO UPLOAD MY DOCUMENTS OVER THE INTERNET?

    Of course, Copykrea is an absolutely secure page, as guaranteed by the SSL certificate (the little padlock that precedes the web address when you enter the page). The service is discreet and reliable.

  • WHY MAKE COPIES ONLINE?

    Making your copies online is much easier and more comfortable, you order them from home and you receive them there, without queues or complications. The options are the same as in a physical copy shop: black and white, color, bound, stapled, etc. In addition, you can upload your files from any device: mobile, tablet or computer.

  • HOW ARE MY FILES TREATED?

    All the files that you send us to Copykrea for printing will be treated with the utmost confidentiality. Only the staff of our production center and customer service, in which case there is an incident, they will have access to it.

    The files will be kept for 90 days from the date of request for the work, after which time they are destroyed.

  • HOW SHOULD I SAVE MY DOCUMENT TO MAKE SURE THAT THE PRINTOUT WILL CONTAIN ALL THE ELEMENTS IT CONTAINS?

    To ensure that you receive the printout of your document as you see it on your screen, we recommend that you save it and send it to our online configurator in PDF/X format. This format allows all annotations, fonts, images and other elements to be saved correctly in the document, respecting the original creation in the printout. However, please note that there are certain elements that may be set as non-printable marks.

Doubts about the management and placing of an order

  • IS IT REQUIRED TO REGISTER TO PLACE AN ORDER?

    No, registering is not mandatory to place an order, however, we recommend that you register for the many advantages it has: you will have access to your order history, you will not have to fill in all the fields again each time you make a new order and you will receive exclusive offers and discounts for being part of our community.

  • I MADE A MISTAKE PLACING MY ORDER. WHAT I CAN DO?

    Contact us, as soon as possible, by e-mail [email protected] and our customer service team will find the best solution for your problem.

  • HOW CAN I ACCESS THE TRACKING OF MY ORDER?

    You will receive an email when the order goes to preparation and another when it leaves our facilities. The latter will be accompanied by the tracking number so that you can check its status at all times.

  • HOW DO I GET AN INVOICE FOR MY ORDER?

    When placing your order, the Checkout offers you the option of requesting an invoice. You will simply have to select that option to receive it in your email.

Doubts about shipments and prices

  • HOW MUCH DOES EACH COPY COST?

    Each black and white copy in A4 size and weight of 80 grams has a cost of €0.065 per page. Do you want it in color? With the same characteristics (A4 size sheet of 80 grams) and in colour, each page costs €0.105. As you can see, the price of each print depends on the printing features you choose.

  • ARE THERE SHIPPING COSTS? 

    If your order exceeds €80, shipping is completely free; otherwise, it has a cost of €5.95. All orders are carefully packed in a box or cardboard envelope so that they arrive at the indicated address in perfect condition. At Copykrea we also work with transport companies such as Fedex or DHL Express, absolutely reliable, very fast and that arrive anywhere. You can get more detailed information on our 'Shipping conditions' page (see here).

  • IS THERE A MINIMUM ORDER?

    No, have as many copies made as you need, not one more and not one less. Shipping costs will be €5.95 when it does not exceed €80 and completely free if the order exceeds €80.

  • WHEN WILL I RECEIVE MY PRINTS?

    Generally, you will receive your order within 24h to 96h. For more detailed information on delivery times, see our page “Production and shipping methods” (see here).

  • HOW WILL I RECEIVE MY COPIES?

    You will receive your order with the chosen finish and conveniently packed in a cardboard box so that it reaches you in perfect condition. We take care that you do not suffer any damage during the displacement.

  • WHERE DO YOU DELIVERY?

    Wherever you want (as long as there are roads).

  • HOW CAN I CONTACT COPYKREA?

    You can contact us through our email [email protected].

  • WHAT PAYMENT METHODS CAN I USE?

    You can pay by credit or debit card, by bank transfer or via Paypal (Paypal offers its users the possibility of paying in instalments). You will find more detailed information on our 'Payment methods' page (see here).

  • DO YOU SHIP OUTSIDE THE COUNTRY?

    Yes, we do ship internationally. However, each country has its own Copykrea domain for ordering.